Last updated: January 2026
1. Introduction
Enviro-D ("we", "us", or "our") operates the Enviro-D platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you provide to us, including:
- Account Information: Name, email address, and password when you create an account
- Profile Information: Company name, job title, and contact details
- Payment Information: Billing address and payment method details (processed securely by our payment providers)
- Communication: Information you provide when you contact us for support
2.2 Information Collected Automatically
When you access our service, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- Usage data (pages visited, features used, time spent)
- IP address and general location information
- Cookies and similar tracking technologies (see our Cookie Policy)
2.3 Property and Location Data
To provide our environmental risk assessment services, we process property addresses and locations you submit. This information is used solely for generating reports and is not shared with third parties except as necessary to provide our services.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and administrative messages
- Respond to your comments and questions
- Analyse usage patterns to improve user experience and develop new features
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
4. Analytics and Tracking
We use analytics services to help us understand how users interact with our platform. These services may include Google Analytics, social media tracking pixels, and similar technologies. These services collect information about your use of the platform and help us improve our services.
You can opt out of analytics tracking through your browser settings or by using browser extensions designed for this purpose.
5. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: With third parties who perform services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to do so
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details below.
9. International Data Transfers
Your data is primarily stored and processed in Australia. Our databases and core application infrastructure are hosted within Australian data centres.
Some third-party services we use for analytics, marketing, payment processing, and error monitoring may process data in other countries as part of their global operations. We select service providers who maintain appropriate security standards and data protection practices.
10. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@envirod.com.au
Address: Australia