Credits System
Understanding Enviro-D's credit-based pricing system for environmental due diligence reports.
Enviro-D uses a credit-based system for generating environmental due diligence reports. This guide explains how credits work and how to manage them.
How Credits Work
Credits are the currency for generating reports in Enviro-D:
- 1 Credit = 1 Standard Report ($50 value)
- Credits are consumed when you generate a report
- Credits never expire
- Credits can be purchased individually or in bulk packs
Credit Costs by Report Tier
| Report Tier | Credits Required | Effective Cost |
|---|---|---|
| Standard | 1 credit | $50 |
| Professional | 3 credits | $45/credit ($135 total) |
| Full Access | 5 credits | $40/credit ($200 total) |
Professional and Full Access reports offer built-in volume savings.
Credit Packs
Purchase credits in bulk for additional savings:
| Pack Size | Price | Per Credit | Savings |
|---|---|---|---|
| Single | $50 | $50 | - |
| 5 Pack | $225 | $45 | 10% |
| 10 Pack | $400 | $40 | 20% |
| 20 Pack | $700 | $35 | 30% |
Purchasing Credits
From Your Workspace
- Navigate to your workspace Settings
- Click Credits or Billing
- Select the credit pack you want
- Complete payment via Stripe
- Credits are added immediately
During Report Generation
If you run low on credits:
- Click Generate Report
- If insufficient credits, you'll be prompted to purchase
- Select the pack size you need
- Complete payment
- Continue with report generation
Viewing Credit Balance
Your current credit balance is visible:
- In the workspace header
- On the Settings page
- Before confirming report generation
Credit Usage History
View your credit usage:
- Navigate to Settings > Billing
- Click Usage History
- See all credit transactions:
- Credits purchased
- Credits used for reports
- Report upgrades
Each entry shows:
- Date and time
- Transaction type
- Credits added or used
- Report reference (if applicable)
Team Credits
For team workspaces:
Shared Credit Pool
- All team members share a single credit balance
- Any member can use credits for reports
- Credit purchases add to the team pool
Credit Usage Tracking
Team admins can view:
- Which team member used credits
- Which reports were generated
- Credit balance over time
Managing Team Spending
Team owners can:
- View all credit usage
- Purchase credits for the team
- Set up alerts for low balance
Refunds and Disputes
Report Issues
If a report generates incorrectly:
- Contact support with the report ID
- We'll investigate the issue
- Credits may be refunded if the error is on our side
No Refunds For
- Correctly generated reports (even if results are unexpected)
- Unused credits (credits don't expire, so no refund needed)
- User error in property selection
Tips for Managing Credits
Plan Your Usage
- Estimate how many properties you'll assess
- Purchase bulk packs for regular users
- Consider team accounts for shared usage
Optimise Tier Selection
- Use Standard for initial screening
- Use Professional for due diligence
- Reserve Full Access for high-value transactions
Track Spending
- Review usage history monthly
- Monitor team member usage
- Forecast credit needs
Credit Limits
There are no limits on:
- How many credits you can hold
- How many reports you can generate
- How quickly you can use credits
Future Pricing
Enviro-D reserves the right to adjust pricing. However:
- Purchased credits retain their value
- Existing credits can always be used
- Price changes apply to future purchases only